Frequently Asked Questions
What is the refined version?
Refined Version is a ritual-centered beauty and skincare brand offering high-quality, plant-powered products designed to nourish, restore, and elevate melanin-rich skin. Every formula is carefully curated to support diverse skin needs through a blend of cultural wisdom, minimalist elegance, and gentle innovation. We create skincare with intention—where self-care becomes a grounding ritual and beauty begins with presence.
Where are your products sourced from?
We collaborate with trusted partners who share our commitment to quality, integrity, and sustainability. Every formula is crafted with thoughtful, high-performing ingredients and undergoes careful testing to ensure it delivers gentle, effective results—rooted in care, not compromise.
Are your products cruelty-free and ethically sourced?
Yes. At Refined Version, all of our products are 100% cruelty-free and formulated with ethically sourced ingredients. We believe in beauty that respects both people and the planet—our commitment to conscious care guides every step, from sourcing to formulation.
How can I place an order?
Shopping with us is effortless and secure. Explore our curated collection, add your chosen items to the cart, and complete your purchase through a smooth, protected checkout experience. We offer a variety of trusted payment options to make your ritual seamless from start to finish.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment gateways. Your financial security is our priority, and all transactions are processed with top-tier encryption.
Is Buying On-Line Safe?
Yes, buying online from Refined Version is completely safe. We use industry-standard encryption technology to protect your payment and personal information. Our website is secured with SSL certification, ensuring a safe and seamless shopping experience. Additionally, we work with trusted payment gateways to process transactions securely. If you have any concerns, our customer support team is always here to assist you.
How long does shipping take?
Shipping times vary depending on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days. Once your order has shipped, you will receive a tracking number for real-time updates.
What is your return and exchange policy?
We stand by our products and offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt, provided the product is unused and in its original packaging. Visit our Returns & Refunds page for more details.
How can I contact customer support?
Our dedicated customer support team is here to assist you. For any inquiries, reach out to us via email at sales@refinedversion.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress in real-time.
Do you offer discounts, promotions, or loyalty programs?
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How Can I Return a Product?
We want you to be completely satisfied with your purchase. If you need to return a product, follow these simple steps: Ensure that the product is unused, in its original packaging, and within the 30-day return window. Visit our Returns & Refunds page and complete the return request form. Once your return is approved, you will receive instructions on how to send the item back. After we receive and inspect the product, we will process your refund or exchange accordingly. If you have any questions about our return policy, please contact our customer support team for assistance.