Shipping & Returns – Learn about our policies

Shipping Policy

 

Processing Time

  • Orders are typically processed within 2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times


We offer the following shipping options:

  • Standard Shipping: within 3-7 business days

  • Expedited Shipping: 2-4 business days

  • International Shipping: may take 7-14 business days

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.

  • Free shipping is available for orders placed in the US.

Lost, Delayed, or Damaged Shipments

  • If your package is lost, delayed, or damaged, please contact us at sales@refinedversion.com

  • We are not responsible for delays due to carrier issues, weather conditions, or customs processing.

Returns Policy

Eligibility for Returns


We accept returns under the following conditions:

  • Items must be unused, in original packaging, and in the same condition as received.

  • Return requests must be initiated within 30 days of delivery.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items


The following items are not eligible for returns:

  • Personal care and beauty products (for hygiene reasons)

  • Gift cards and digital downloads

  • Final sale or clearance items

Return Process


To initiate a return:

  1. Contact our customer support at sales@refinedversion.com with your order details.

  2. If approved, you will receive return instructions, including the return address.

  3. Ship the item back within 30 days.

  4. Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Processing

  • Refunds are issued to the original payment method within 5-10 business days after return approval.

  • Shipping fees are non-refundable.

  • If the return is due to our error (e.g., incorrect or defective item), we will cover return shipping costs.

Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need an exchange, contact us at sales@refinedversion.com.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping service as we are not responsible for lost returns.

Contact Us

If you have any questions about our Shipping & Returns Policy, please reach out to:

Refined Version
Email: sales@refinedversion.com
Website: RefinedVersion.com

We appreciate your business and look forward to serving you!